We will only collect personal information where such information is reasonably required for us to undertake our functions and activities.

Your personal information will be collected when you deal with us over the telephone, send us a letter or email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us.

The kind of personal information we may collect and store include mailing address, telephone numbers, email address, payment information including credit card numbers and expiry dates, details of your flights, hotel and car booking and other travel details.  We may use this information:

  • To provide you with travel products and services
  • To consider your request for a product or service
  • To assist in arrangements and reservations with suppliers (such as airlines, tour operators, car hire operators, hotels and insurance providers) in relation to the provision of a product or service.
  • To collect and process payments, through us or a third party
  • To perform all other administrative and operational tasks
  • To facilitate your participation in loyalty programs

We may also use this information for direct marketing purposes, such as to provide you with information about other products and services that may be of interest to you by the way of newsletters.  You can at any time OPT OUT of the newsletters.

You do not have to provide any personal information to us, however if you do not do so we will not be able to provide you with the services or benefits that you have requested.

We will only ever disclose your personal information to service providers or contractors acting on our behalf, and will de-identify personal information wherever possible in these cases.

WEBSITE – our website contains links to other third party websites.  We do not control the content or privacy policies of third party websites you may navigate to.  You should check the privacy policy and terms and conditions of those websites.

We do not sell, rent or share our clients information lists or data base to any third parties.

We do not generally disclose personal information directly to overseas recipients, without your approval and knowledge of a direct overseas transaction.

We may disclose your personal information to third party providers (including airlines, tour operators, travel insurance, travel service providers, airline call centre operators, airline booking engines, government organisations, eg, Visa processing requirements) who are located overseas, (including countries you are travelling to or over) in order to arrange for bookings in relation to travel and accommodation. Some of these countries may not have the same or substantially similar privacy laws as those set out in our privacy policy and the Australian Privacy Principles.  By providing your personal information to us, you may consent to our disclosure of your personal information to such third parties even though it may not receive the same protections that it would in Australia.


Protecting your privacy and maintaining the confidentiality and integrity of any and all of your personal and sensitive information we may collect is very important to us at EzyTravel.Guru.  We will make every effort to protect your privacy and personal information at all times.